Test an Intuitive Idea through Recorded Predictions and Evidence
When an intuitive idea influences a business decision, record its predicted outcome and evidence. Experience-based ideas still require assessment of costs and potential loss.
Turn observations from experience into testable hypotheses and compare them with actual results.
Specify the Prediction and Experience behind It
For an enquiry prediction, specify the change, enquiry definition, and comparison period. Check whether previous experience fits the present situation.
Atlassian’s premortem examines project concerns. (Atlassian: Premortem) Record failure possibilities alongside anticipated success.
Set Trial Scope and Stopping Decisions
Choose a cost-limited, time-limited trial that preserves essential delivery. Small samples do not establish every user’s response.
Record Evidence against the Prediction
Include unused content and added handling alongside successful examples.
Use Results to Revise Decisions and Descriptions
Investigate differences between prediction and result, including timing and user changes. Review more than whether the intuition was correct.
Align service descriptions with delivery demonstrated in the trial.
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