Keep the Answer and Decision-Relevant Evidence in a Summary
A useful summary preserves the answer and decision-relevant evidence while removing repetition. Length alone does not determine clarity.
Provide the answer, reason, and a route to details in relation to the reader’s task.
Identify the Topic and Answer at the Start
For proposal comparisons, identify the selected option and criteria. W3C recommends clear, concise content. (W3C: Writing for web accessibility)
In service information, introduce scope and price before a lengthy organizational history.
Preserve Evidence Scope and Numerical Meaning
Preserve sample size, period, and what each value counts. Distinguish revenue from profit and registration from purchase.
Keep comparison assumptions near the explanation when shortening a document.
Connect to Details and Action
Label resource and signup links with their purposes. Retain detail for decisions that need more than a summary.
Use later questions to identify and repair missing explanations.
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