Keep website prices, hours, and contact details aligned with the business. Plan change-triggered updates, regular reviews, publication checks, and archives.
Reflect changed prices, hours, and contact details in the public guidance. Combine corrections triggered by a change with scheduled reviews. New articles alone can leave essential service information outdated.
Weekly announcements do little to correct an obsolete price table. Assess whether the published information matches the current service.
Connect the business decision to the publishing task. Record locations, editors, and the person checking the published result.
| Change | Example information to revise | Publication check |
|---|---|---|
| New prices | Price list and service copy | Old amounts removed |
| Closure date | Hours and receipt guidance | Booking and inquiry guidance agree |
| Contact detail | Organization and contact pages | Messages reach the new destination |
The same price in body copy, FAQs, and downloadable files needs correction in each. For external editing, specify locations and the effective date. Choose internal or external updates according to access and the working arrangement.
Check accuracy and whether people can find the information they need. GOV.UK's content-management guidance recommends regular monitoring to inform revision or retirement. (GOV.UK existing-content management)
If content remains accurate, record the review internally. Preserve publication dates rather than making unchanged content appear newly published. Google includes artificial date changes among its questions for assessing people-first content. (Google helpful-content guidance)
Choose review frequency from the rate of change and consequences of inaccurate information. This approach provides no universal weekly-posting requirement.
After saving, check the live information and affected links or contact methods. A contact change also requires confirming that messages arrive at the intended destination.
Mark an ended promotion with its period and ended status. Preserve useful records while correcting obsolete application links. Distinguish historical information from current service guidance through dates and placement.
Keep the owner, locations, changes, and verification together. See Scheduling work and breaks for allocating review time.
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A: Reflect business changes when they occur. Choose review frequency from how often information changes and the consequences of errors.
A: Distinguish review records from substantive content changes. Preserve the publication date when the content remains unchanged.
A: Assess its historical value and potential confusion. Mark ended periods and correct obsolete actions.
A: Consider access, time, and verification responsibilities. For external editing, define ownership, locations, and publication checks as well.
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