Offer Feasible Options and Room to Decline
Offer feasible options with room to decline. Two choices alone do not establish willingness or capacity.
Explain differences in dates or methods and leave room for another approach or withdrawing a request when neither works.
Explain Feasible Methods and Their Effort
In-person and online options involve different travel and connection preparation. Specify completion and effort for each.
Offer methods that are actually feasible.
Ask about Circumstances beyond the Listed Options
GOV.UK interviews use neutral questions to explore experience. (GOV.UK: In-depth interviews) A forced choice can miss other circumstances.
Ask why neither works and what scope is feasible.
Record the Choice and Next Work
Record agreed dates, method, and ownership. Use further research or a revised request when no option fits.
Keep signup pages aligned with methods actually available.
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