Troubleshooting
Find the issue you’re having and follow the steps to check your setup.
How do I update my spreadsheet to the latest version?
- Choose Extensions → SpreadSite → Repair sheet formatting. The menu item includes the update date.
My spreadsheet changes are not appearing on my site
- Automatic sync may not work as expected depending on when you edit and the range of cells you change. Choose Extensions → SpreadSite → Sync all sheets. When the completion message appears, reload your published site. If an error appears, check its message.
I get an authentication error
- Open the site you want to update in your SpreadSite dashboard.
- Copy the Site name and Access token into the matching fields in the Authentication sheet. Use the site name shown in the dashboard, rather than the full URL.
- Run Sync all sheets again.
An image is not appearing
- Open the URL in your browser and check that the image appears. URLs that require a login cannot be used. For example, Google Drive links cannot be used because they are not public image URLs.
- For images uploaded to SpreadSite, use the copy button on the Images page and paste the URL into your spreadsheet’s image link field. Uploading an image alone does not add it to your site.
- Run Sync all sheets and reload your site.
Still need help?
Email us with the action you were trying to complete, any error message, and your site URL. A screenshot can help us understand the issue.
Do not send access tokens or passwords. Make sure they are not visible in screenshots either.