Connect a Goal to Its Cue, Action, and Result Review
Connect a goal to a cue, a specific action, and a review of results. Repetition counts alone do not establish progress toward the goal.
Use goals to direct actions and records to inform revisions, including time and effort.
Connect the Goal with Actual Work
For better enquiry guidance, record recurring questions and revise relevant explanations. Gollwitzer discusses implementation intentions connecting cues to actions. (Gollwitzer 1999: Implementation intentions)
After handling an enquiry, the cue can prompt recording its question in one line.
Distinguish Action Records from Work Outcomes
Record actions separately from outcomes. Days of question logging and repeat occurrences of the same question are different measures.
Investigate Missed Actions
Check unavailable time, unclear cues, and excessive task size.
Revise the Action through Effort and Outcomes
Review useful work and effort over a defined period. A task may fit an event-based cue better than a daily schedule.
Add answers to recorded questions in public guidance.
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