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Investigate High-Price Sales Problems: Review Price, Explanation, and Needs

Summary

Learn to investigate high-price sales problems through exposure, offer comprehension, task fit, budget, timing, and sustainable tests of price changes.

Published

Investigate Non-Purchase Reasons before Cutting Prices

When an expensive offer sells poorly, investigate price, explanation, and task fit. Limited response alone does not identify a single cause.

An unknown product and an understood but declined offer require different investigations. Trace the purchase process to decide what to change.

Investigate Exposure and the Explanation People Read

Assess whether the page reaches people with the relevant need and whether they read scope and included work.

GOV.UK explains investigating actual experiences through interviews. (GOV.UK: In-depth interviews) Ask non-buyers about their circumstances.

Compare Needed Work with Included Scope

Compare required deliverables with included scope. More features may not help when the task differs.

Investigate budget, timing, and reasons for choosing alternatives alongside price.

Review Explanation, Scope, and Price Separately

After revising missing information, record enquiry and purchase changes with dates and published prices.

For a discount trial, calculate costs and capacity to assess sustainability.

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Frequently asked questions

Q: Is price necessarily the cause?

A: Investigate awareness, explanation, fit, budget, and timing.

Q: What should non-buyers be asked?

A: Their task, information read, chosen alternative, budget, and timing.

Q: Will adding features improve sales?

A: Assess whether they match the needed task.

Q: What should be calculated before discounting?

A: Costs, per-sale contribution, and delivery capacity.

Sources

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