Identify the request and who performed each task in a service case. Outcome figures alone leave readers without implementation context.
Describe preparation, operations, and periods as that company’s experience. Adoption and the cause of later change are separate questions.
Specify the problem and selection reasons
Describe previous work, difficulties, and alternatives. Distinguish contemporary decision records from later interpretations.
GOV.UK separates observations from interpretation. Likewise, distinguish performed work from inferred effects. (GOV.UK: Analyse a research session)
Explain responsibilities and outcome counting
Identify your work, client responsibilities, and collaborators. Include preparation such as copy, equipment, or training.
Specify periods, units, and counting methods for results. Avoid treating different groups as the same people’s improvement and record concurrent changes.
Review publication scope and connect the service
Check permission for names, images, comments, and figures, including identifying details in anonymised cases.
Connect the case to current service information and contacts. Distinguish historic prices or specifications from current offerings.
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