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Write case studies with problems, responsibilities, and outcome evidence

Summary

Write case studies connecting the initial problem, implementation work, preparation, and measured results, with responsibilities and publication permission.

Published

Connect outcomes to the initial problem, work performed, and measurement

Identify the request and who performed each task in a service case. Outcome figures alone leave readers without implementation context.

Describe preparation, operations, and periods as that company’s experience. Adoption and the cause of later change are separate questions.

Specify the problem and selection reasons

Describe previous work, difficulties, and alternatives. Distinguish contemporary decision records from later interpretations.

GOV.UK separates observations from interpretation. Likewise, distinguish performed work from inferred effects. (GOV.UK: Analyse a research session)

Explain responsibilities and outcome counting

Identify your work, client responsibilities, and collaborators. Include preparation such as copy, equipment, or training.

Specify periods, units, and counting methods for results. Avoid treating different groups as the same people’s improvement and record concurrent changes.

Review publication scope and connect the service

Check permission for names, images, comments, and figures, including identifying details in anonymised cases.

Connect the case to current service information and contacts. Distinguish historic prices or specifications from current offerings.

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Frequently asked questions

Q: Are outcome figures sufficient?

A: Add the problem, preparation, responsibilities, and measurement method.

Q: Are all later changes caused by the service?

A: Explain concurrent changes and measurement context rather than asserting one cause.

Q: Does anonymisation remove permission checks?

A: Review publication scope and permission even for anonymised cases.

Q: Can historic specifications describe today’s service?

A: Date the case and explain differences from current services.

Sources

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