Learn to use 5W1H to choose relevant questions, combine open exploration with precise checks, and record answers without leading the respondent.
5W1H refers to Who, What, When, Where, Why, and How. It helps identify missing context without requiring every question in a fixed sequence.
Ask about experience and conditions the person can describe. Avoid leading questions and requests for personal information unrelated to the purpose.
For delayed work, ask about ownership, output, deadline, and awaited inputs. Establish what happened before assuming a cause.
GOV.UK interview guidance recommends open questions and avoiding leading wording. (GOV.UK: In-depth interviews)
How did you apply? invites an account of experience. What was the submission date? checks a specific condition. Combine them according to the evidence needed.
Ask for clarification or an example when a term is unclear. Several questions at once can make the answer’s reference ambiguous.
Record the situation and timing, keeping your interpretation separate. For unanswered questions, identify a document or person that may help.
Public instructions should explain eligibility, dates, location, and steps. Keep individual interview circumstances out of the public page.
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A: No. Select those needed for the purpose and avoid irrelevant questions.
A: Yes for understanding reasons. Avoid a blaming premise and explore the actual sequence.
A: Ask about meaning, timing, and an actual example instead of filling gaps with assumptions.
A: Check permission, purpose, and boundaries for personal or internal information.
