Use the drill-and-hole example to connect customer goals, real use situations, product features, and necessary specifications without assuming one motive.
The drill-and-hole example distinguishes a product from the task it enables. Buyers can still have different purposes.
Making a hole may serve a further goal such as installing a shelf. Study actual situations and difficulties and connect specifications to them.
Specify situations such as drilling, installing a shelf, or storing tools. The same feature can require different accuracy or dimensions by task.
Ask about materials and locations and explain preparation. Retain specifications needed to assess the benefit.
Record tasks and difficulties through interviews and observation. GOV.UK distinguishes user problems from assumed solutions. (GOV.UK: Learning about user needs)
Ask about current methods and difficulties beyond the requested tool. Record differences between statements and observed actions.
Publish use, corresponding features, dimensions, and prices. Ask readers to describe available tasks and preparation.
Correct misunderstandings and track recurring enquiries. Assess use explanations separately from purchase outcomes.
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A: Goals vary by person and situation; investigate actual tasks.
A: Retain those needed to judge task suitability and connect them to use.
A: Ask about current work and the difficulty too.
A: Check understanding of supported tasks and required preparation.
