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A website brief should describe visitor tasks and the work to quote

Summary

Prepare a website brief with visitor tasks, pages, content owners, budget, and launch dates. Compare quotes using the same scope and handover terms.

Published

A website brief should describe visitor tasks and the work to quote

A website brief should explain what visitors need to do, such as compare a service’s prices or read a role before applying. These tasks reveal which pages and details the project needs.

You can begin a discussion before every decision is final. Record confirmed requirements and open questions in the same brief.

Use enquiry records to choose the information

Review recent enquiries for recurring questions about prices, service areas, and delivery. Ground user needs in evidence. (GOV.UK user research guidance)

For reference sites, explain the useful feature: pricing categories, for example, or the sequence of an application. A visual reference alone may leave essential information unspecified.

Make content and features explicit quote items

For each page, name the copy owner and photo source. Specify forms, links to booking services, and translation needs. Discuss ongoing renewals and post-launch changes alongside the initial build.

Give competing suppliers the same scope. Compare whether writing, photography, testing, and update support are included before comparing totals.

Agree the handover before work begins

Agree who edits content, who registers the domain, and how access transfers when staff change. Ask which documentation and administrative access will be handed over.

Bring visitor tasks, a page list, available assets, a budget range, and a target launch date. Give unresolved decisions an owner and a discussion date.

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Frequently asked questions

Q: Can I enquire before writing the copy?

A: Bring notes about the information and discuss who will write the final content.

Q: Should I disclose a budget?

A: Share a range for initial work and ongoing costs.

Q: What if I have no reference site?

A: Describe the visitor’s task, such as comparing prices before making an enquiry.

Q: What must competing quotes share?

A: Use the same scope for pages, copy, images, functionality, testing, and maintenance support.

Sources

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