Learn to connect task inputs, steps, and results with cognitive load in mind, retain necessary context, and improve guidance through observed difficulties.
Cognitive load refers to the mental processing demands of understanding information or solving problems. Connect relevant information with its operation to reduce searching across materials.
Preserve necessary context alongside concise writing, explaining unfamiliar steps and expected results.
Sweller’s research examines cognitive processing in problem solving and its relationship to learning. (Sweller 1988: Cognitive load during problem solving) Applying the idea to work guidance does not establish identical effects for every operation.
Distinguish necessary calculation from searching for formulas and inputs elsewhere.
Show inputs and expected results for each step. Explain abbreviations and match guidance labels to interface labels.
Keep hypothetical inputs, formula, and answer together, then try different values.
Keep unrelated detail outside the main operation and distinguish supplemental information.
Observe first-time work and record information searches and incorrect inputs. Assess completed tasks and support needs alongside text length.
Update public guidance when procedures change.
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A: Mental processing demands of understanding and problem solving.
A: Retain necessary context, inputs, and results.
A: Connected inputs, steps, and results.
A: Use interrupted tasks, misunderstood terms, and completed work.
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