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Explain Decisions through Facts and the Concerns behind Them

Summary

Learn to explain decisions using evidence and specific concerns, comparable costs and effort, clear assumptions, and recorded approval for next steps.

Published

Explain Decisions by Identifying Facts and Specific Concerns

Explain decisions by identifying facts and specific concerns. Figures alone do not ensure acceptance, and consideration for feelings does not replace evidence.

Investigate cost, time, and changes to work while distinguishing established facts from assumptions.

Investigate Concerns alongside Assumed Motives

For a declined proposal, investigate cost, dates, and operating effort. GOV.UK’s in-depth interviews explore experience and behavior. (GOV.UK: In-depth interviews)

Ask which changes create difficulty alongside disagreement with the proposal.

Provide Evidence for Comparable Work

For price comparisons, align included scope, periods, and additional costs. Identify evidence and mark unverified effects as predictions.

For a new tool, compare fees alongside migration and learning time.

Specify Open Questions and the Next Trial

Check understanding and open decisions. Record approval, ownership, and dates alongside positive reactions.

Describe task flow and required preparation alongside service prices.

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Frequently asked questions

Q: Are figures alone enough?

A: Also investigate concerns and actual work changes.

Q: Should motives for disagreement be assumed?

A: Ask about difficult tasks, costs, and timing.

Q: How should evidence be compared?

A: Use equivalent work, periods, and additional costs.

Q: Does a positive reaction authorize work?

A: Check necessary approval, ownership, and dates.

Sources

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